Cancellations, returns & refunds

Everything we sell is made to order — printed for you, in the colour you chose, after you buy it. That shapes what we can offer, so here it is plainly.

Cancelling an order

• Before you’ve paid and before we’ve started: cancel it yourself from your order page, at no cost.
• After you’ve paid, before printing starts: message us and we’ll cancel it and refund you in full.
• Once printing has started: the order can’t be cancelled, because it’s being made for you. Personalised items can’t be cancelled once you’ve approved the preview.
• If we have to cancel an order for any reason, you get a full refund.

Damaged, faulty or wrong

If your order arrives broken, has a printing fault, or isn’t what you ordered, send us a photo within 7 days of receiving it. We’ll print it again and send it at our cost — or refund you if we can’t remake it. You don’t need to send the item back unless we ask.

Change of mind

Because each piece is made to order in your choice of colour, we can’t take returns for a change of mind. Please read the description, size and material notes before ordering — and ask us anything first on WhatsApp.

What’s normal for a 3D print

Fine horizontal layer lines, and colours that look slightly different on screen than in your hand, are part of how printed objects are made and aren’t faults. Our prints aren’t food-safe or dishwasher-safe, and PLA and PLA Silk soften in heat and strong sun.

Custom prints

We print custom models as supplied. If a print fails because of a problem we couldn’t reasonably see in the model, we’ll talk to you about the options before charging again. Once printed to the agreed specification, custom prints can’t be returned for a change of mind.

How refunds are paid

Refunds go back to the UPI account you paid from, within 5–7 working days of us agreeing the refund. Your order page shows when it’s been refunded.

To ask for a cancellation, remake or refund, contact us with your order number.